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Monday, July 16, 2007

Conference Calls Control Time and Space Not Minds

I always associate corporate culture with suits and ties in high summer, and with unending business meetings. I always picture these meetings being held in an air-conditioned conference room with a long rectangular table where the delegates are seated, some attentive, others bored, yet others thinking about the lunch hour. One person or two people at a time stand up to give a presentation, complete with graphs, charts, and statistics. Thereafter, there are questions, debates, arguments, and sometimes a conclusion. Finally, everyone files out towards the cafeteria.

Of course, these days, it is no longer necessary to have those really long tables at a conference room, thanks to the development of methods like conference calls and web conferencing. These are used increasingly frequently by corporate organizations to overcome the hurdles put up by time and space.

These days organizations that offer services to facilitate conference calls have been becoming increasingly competitive. And why shouldn't they? As demand for conferencing rises, so too will the supply, and everybody wants to prove that they are the best. So each conference call service provider tries to provide better service. So you can get CDs recording all that took place in the discussion. Also, the person hosting the conference call usually has access to a number of features that may be used to better the conference.

Perhaps I am being old-fashioned when I say that nothing can replace the good old days when every conference delegate was within touching distance. I am not convinced that the personal touch element can be achieved through conference calls. Can a conference call really be a good enough substitute?

Then again, conferencing is quite a cost effective way of getting one's employees together. The organization no longer has to spend as much on travel expenses to get people from far and wide to attend a meeting at a tiny portion of the globe. All it takes is a little expense on the technology involved, a little planning, and a conference call can be conducted with great ease. With a little practice, even those that are not what one might call technologically savvy, will soon be successfully having meetings with people who are continents away.

However, as with the meetings prior to conference calls, one can never really count on having everyone's mind on the job. That more than one mind will be wandering elsewhere, is guaranteed. Even with all our progress, the development of humanoid robots, cloned sheep and so on, we have yet to learn how to go about controlling people's minds.

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Reservationless Conference Calls

In this day and age, there is no reason that a company should settle for anything less then reservationless conference calls from their service provider. With all of the advancements made in conference calling software, service providers that require that all conference calls be reserved in advance should be avoided.

Your company's sales are fueled by your ability to meet the needs of your customer in a quick and efficient manner. Whether you use conference call services to collaborate with other offices or to keep your client updated as to progress you should not have to put things off because you forgot to reserve a time with the conference calling company. Naturally it is to your advantage to pick a time in advance so that your attendees are able to make time in their schedule to attend the meeting, most conference calling companies offer software so that you can schedule times of the Internet for your meetings.

A company though, should always have the option to initiate a meeting within a matter of a few minutes. Things happen, businesses have emergencies and sometimes those emergencies make telephone of calling and leaving a phone message time consuming and unacceptable. Setting up emergency, reservationless conference calls can literally save a company money, time and even ensure that your client sticks around at least a little while longer.

Reservationless conference calls should be included in the basic package with a company. If you are choosing companies that charge a simple flat rate (which of course you should be) then double check the conditions of such a plan. Make sure that not only do they claim to be wireless, but they also need to make sure that it is easy for your company to initiate a conference call "on demand". This is important, as many companies will tell you just about anything to get your business. What many users find is that after they sign up for a contract or even if they just start using the services temporarily that almost none of the extras were included in the base price. Double-check the figures you are given and never accept a quote over the phone. Know exactly what you are looking for and make sure you clearly show your companies desire to have the option to start up a reservationless conference call.

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